Get it off HR's plate
Your HR team ends up fielding questions about leases, broken air-con, phone contracts and moving vans. None of that is what you hired them for.
For HR and employers in Taiwan
Give your foreign employees someone local to call, so HR doesn't have to be that someone.
Taiwan Life Buddy handles the Taiwan-side practicalities for your international hires. Talking to landlords, chasing paperwork, sorting out moves, and turning up in person when that is what it takes.
Why it matters
What your foreign hires need is rarely another document. It's someone who can actually finish things here.
Getting the role, the package and the onboarding right is the straightforward part. What comes after is not: a landlord who won't return calls, a utility account still in the last tenant's name, a delivery that needs someone home on a Tuesday afternoon. Each one is minor. Together they decide how well someone settles in, how focused they are at work, and whether they stay.
Close the language gap
Landlords, building management, repair crews, delivery drivers and government counters all expect Chinese. Most of them expect you to call back three times.
Make the benefit land
A line on a benefits sheet is easy to forget. Someone who sorted out the water heater on a Saturday is not.
Support scope
What we take on
Every request starts with the same questions: what exactly needs doing, where, by when, and what is in the way. If something needs a licensed professional for legal, immigration, tax, medical or property matters, we help you work out what you are dealing with and who to ask. We do not pretend to be them.
Housing and tenancy
- Talking to landlords, building management and agents
- Booking repairs, furniture, movers and deliveries
- Seeing move-out through: handover, deposit, and getting rid of what is left behind
Paperwork and errands
- Finding out which documents you need, where to go, and when the counter is actually open
- Going in person when that is the only way it gets done
- Reporting back as it happens, so nobody waits on a time zone or a translation
Everyday problems
- Phone, power, water, internet, deliveries and repairs
- Explaining what the options actually are, and what to do next
- Turning "something is wrong and I don't know who to call" into a list of things that can be done
Leaving Taiwan
- Ending the lease, clearing the furniture, tracking the shipment, checking the place over
- Handling Taiwan-side loose ends for people who have already flown
- Keeping the employee and HR posted until it is closed
How it works
From "here is the problem" to "it is done", with someone on it throughout.
01
Work out what is actually needed
The background, the location, the deadline, the documents, the constraints. What we can help with, and what we cannot.
02
Show up in person
The office, the counter, the apartment, the vendor. Wherever the task needs a body in the room.
03
Keep everyone posted
Where it stands, what happens next, and anything we still need from you or the employee.
04
See it through
The scattered, vague, impossible-to-handle-from-abroad things, turned into tasks that get finished.
Best fit
Who this is for
Taiwanese companies with foreign staff
You want your international hires to have somewhere clear to turn when life here goes sideways.
Teams hiring more people from abroad
You want relocation and settling in handled properly, without HR absorbing every detail of it.
HR teams who need this case by case
You do not need a full relocation vendor. You need someone who will deal with the real, small, local stuff.
Want to make this part of your benefits?
Tell us your headcount, the requests you see most, and how far you want the support to go. We will come back with what Taiwan Life Buddy can do.